bld222
Privacy Policy

When you create a bld222 account, we collect the following information: your full legal name, date of birth, residential address, email address (if provided), and the mobile number linked to your bKash, Nagad, or Rocket wallet. This information is required to create and maintain your account, to verify your identity, and to process deposits and withdrawals accurately.

As part of our Know Your Customer (KYC) process, bld222 may request copies of government-issued identification documents, including your National ID Card (NID), passport, or driving licence. We may also request a recent utility bill or bank statement as proof of address. These documents are collected solely for the purpose of age verification, identity confirmation, and anti-money laundering compliance.

bld222 records all deposit and withdrawal transactions associated with your account, including the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer), transaction reference numbers, amounts in BDT, timestamps, and transaction status. We do not store full mobile banking PINs or complete bank account passwords. Payment authentication is handled directly by the respective payment service providers.

We maintain detailed records of your game play and betting history on bld222, including games played, bet amounts, outcomes, session durations, and bonus usage. This data is used to provide you with an accurate account history, to calculate loyalty rewards, to monitor for responsible gaming indicators, and to resolve any disputes relating to bet outcomes.

When you access bld222, our servers automatically collect certain technical information including your IP address, device type, operating system, browser type and version, screen resolution, and session timestamps. This data helps us detect fraudulent access attempts, ensure platform security, and optimise the bld222 experience for the mobile devices most commonly used by players in Dhaka, Chittagong, Sylhet, and other regions of Bangladesh.

If you contact bld222 customer support via email or live chat, we retain records of those communications, including your messages and our responses. This enables us to provide consistent support, track unresolved issues, and improve our service quality over time.

The primary purpose for which bld222 uses your personal data is to create, maintain, and manage your player account. This includes processing deposits and withdrawals, authenticating your login sessions, crediting bonuses, calculating wagering progress, and providing you with an accurate statement of account activity.

bld222 is committed to ensuring that all players are aged 21 or above and are who they claim to be. We use the registration and KYC data you provide to verify your identity and age before permitting withdrawals above certain thresholds or unlocking higher deposit limits. Verification may be completed at any time at our discretion.

bld222 uses IP address data, device fingerprinting, and transaction pattern analysis to detect and prevent fraudulent activity, money laundering, bonus abuse, and unauthorised account access. Where suspicious activity is identified, affected accounts may be suspended pending investigation. In serious cases, relevant information may be shared with law enforcement authorities.

Your gaming and session data is analysed to identify patterns that may indicate problem gambling behaviour. If our responsible gaming systems flag an account for concern, our support team may reach out proactively to offer information about deposit limits, time-out features, or self-exclusion options available on bld222.

bld222 may contact you via SMS or email (where provided) to deliver important account-related notifications, including deposit confirmations, withdrawal approvals, security alerts, KYC requests, and updates to our Terms & Conditions or this Privacy Policy. These service communications are necessary for the operation of your account and cannot be opted out of while your account remains active.

With your consent, bld222 may send you promotional messages about new games, upcoming cricket or BPL betting markets, seasonal offers (such as Eid or Pohela Boishakh promotions), and bonus opportunities. You may withdraw your consent to promotional communications at any time by contacting [email protected]. Opting out of promotions will not affect your ability to use the platform.

To facilitate BDT deposits and withdrawals, bld222 shares the minimum necessary transaction data with our payment partners: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. These processors operate under their own privacy and security frameworks and receive only the data required to complete the specific transaction. bld222 does not share your full gaming history or KYC documents with payment partners.

The casino and sports games available on bld222 are powered by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game, a session token — containing a pseudonymous player identifier, your current balance, and preferred currency (BDT) — is transmitted to the relevant game provider to initialise the game session. Your full name, mobile number, or NID details are never shared with game providers.

bld222 may disclose personal data to competent authorities, law enforcement bodies, or regulatory agencies where we are legally compelled to do so, where disclosure is necessary to protect the safety of a person, or where disclosure is required to investigate suspected criminal activity including fraud, money laundering, or underage gambling.

bld222 does not sell, rent, trade, license, or otherwise transfer your personal information to third-party advertisers, data brokers, or marketing networks. This prohibition applies regardless of commercial consideration and is a fundamental commitment of this Privacy Policy.

bld222 retains your personal data for as long as your account remains active. An account is considered active if a login, deposit, or bet has been recorded within the preceding 24 months. Active account data is maintained on secure servers to enable continuous platform access and accurate account history.

Following the closure of your account — whether by your request or by bld222 — we retain certain categories of personal data for a period of five (5) years from the date of closure. This retention is required to comply with anti-money laundering obligations, to support the resolution of any delayed dispute or chargeback, and to enforce our one-account-per-player policy by preventing former players from circumventing self-exclusion restrictions through re-registration.

You may request the deletion of your personal data by contacting [email protected]. bld222 will action deletion requests within 30 calendar days of receipt, subject to our legal obligation to retain certain financial and identity records for the five-year period described in clause 4.2 above. Data that is subject to an active fraud investigation or pending legal proceeding cannot be deleted until that matter is resolved.

Essential cookies are required for the bld222 platform to function correctly. They maintain your login session, store your language preference, and protect against cross-site request forgery (CSRF) attacks. These cookies cannot be disabled without impairing your ability to use the platform. They do not track your activity across other websites.

With your consent, bld222 may use first-party analytics cookies to understand how players interact with different sections of the platform — for example, which game categories are most popular and where players tend to drop off during the deposit flow. This data is aggregated and anonymised and is used exclusively to improve the bld222 user experience for Bangladesh-based players.

You can manage or delete cookies at any time through your mobile or desktop browser settings. On Android (Chrome), navigate to Settings → Privacy → Clear browsing data. On iOS (Safari), navigate to Settings → Safari → Clear History and Website Data. Note that clearing all cookies will log you out of your bld222 session and reset any stored preferences.

You have the right to request a copy of all personal data that bld222 holds about you. Access requests should be submitted in writing to [email protected] with the subject line "Data Access Request". bld222 will provide a structured summary of your data within 30 calendar days of receiving a valid request.

If any personal data held by bld222 about you is inaccurate or incomplete, you have the right to request correction. For most account details, you can update information directly through your account profile settings. For changes to identity-critical fields such as your full legal name or date of birth, updated KYC documentation will be required.

Subject to our legal retention obligations described in Section 4, you have the right to request the permanent deletion of your personal data. bld222 will confirm the scope of data that can be erased and the timeline for deletion in our response to your erasure request. Data we are legally obliged to retain will be clearly identified in that response.

Where bld222 processes your personal data on the basis of your consent (for example, for promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal. To withdraw consent, contact [email protected].

bld222 implements a layered security architecture to protect player data. All data in transit is encrypted using TLS 1.2 or higher. Sensitive data at rest — including KYC document scans and payment reference records — is stored using AES-256 encryption on access-controlled servers. Platform access by internal staff is governed by the principle of least privilege: each team member is granted access only to the data categories required for their specific role.

Player accounts on bld222 are protected by password hashing (bcrypt), SMS-based two-factor authentication (2FA), and device recognition. Repeated failed login attempts trigger an automatic account lock and prompt an OTP verification step. Players are strongly encouraged to enable 2FA via their account security settings to provide an additional layer of protection beyond their password.

In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, bld222 will notify affected players without undue delay and will take immediate steps to contain the breach, assess its scope, and remediate the underlying vulnerability. Our security team conducts regular penetration testing and vulnerability assessments to minimise the risk of such events occurring.

bld222 reserves the right to update this Privacy Policy at any time. When material changes are made, we will display a prominent notice on the platform and update the "Last Updated" date at the top of this page. We encourage all players to review this Policy periodically. Your continued use of bld222 following a Policy update constitutes your acceptance of the amended terms.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which bld222 handles your personal data, please contact our support team at [email protected]. We aim to respond to all privacy-related enquiries within 3 business days. Support is available around the clock, operating on Bangladesh Standard Time (BST, UTC+6).

This Privacy Policy should be read in conjunction with the bld222 Terms & Conditions and the Responsible Gaming policy, both of which are published on this website. Together, these three documents form the complete framework governing your relationship with the bld222 platform.